I have learned so much over my 30+ years of working in records management and document management.
My background is as a Value-added reseller (VAR) and I have worked with many government agencies and companies.
This recent engagement was challenging but I learned a lot. I only wish the outcome would have been different and the customer would have benefited.
I used a fillable form to help with my thoughts. Here is the link to the fillable form if you would like to use.