Document360 - How Fastmag supercharged their documentation with Document360

Teckedin is built on the Document360 knowledgebase application.

Fastmag offers unique software designed to simplify the management of companies in the Fashion sector.

The organization switched to a modern knowledge base to overcome challenges in handling documentation for multiple business aspects.

Challenges faced before using Document360 🤔
• Customers were not satisfied with the 100 pages documentation
• Customers couldn't locate the exact support article without a well-structured search engine.
How Document360 supercharged Fastmag's documentation ⚡
• Reduced support ticket inflow by 15%
• Delivered user-friendly design and positive online ratings
• Document360 could translate articles into other languages, which was necessary for their customers.