Teckedin is built on the Document360 knowledgebase application.
Fastmag offers unique software designed to simplify the management of companies in the Fashion sector.
The organization switched to a modern knowledge base to overcome challenges in handling documentation for multiple business aspects.
Challenges faced before using Document360 🤔
• Customers were not satisfied with the 100 pages documentation
• Customers couldn't locate the exact support article without a well-structured search engine.
How Document360 supercharged Fastmag's documentation ⚡
• Reduced support ticket inflow by 15%
• Delivered user-friendly design and positive online ratings
• Document360 could translate articles into other languages, which was necessary for their customers.