Knowledge Sharing in a Changing World

Executive Summary

Today’s organizations are faced with a massive volume of communication and content generated in the course of daily work. But surfacing and revealing this knowledge to the right employees at the right time is an ongoing challenge—made even worse by the COVID-19 pandemic. In fact, ensuring that remote workers have fast, secure access to actionable insights is driving many organizations to make knowledge sharing tools a priority over the next 12 to 24 months.

About the survey

Microsoft commissioned Spiceworks Ziff Davis to conduct an online survey in June2020. This survey targeted IT, business, and C-level decision makers, as well as knowledge sharing tool users, across a variety of industries. Organizations were required to have at least 500 employees, but 34% of respondents had 10,000 employees or more. The objective of the survey was to understand current challenges, perceptions, and practices around knowledge sharing, including remote workers’ needs and the impact on productivity. Survey results reflect responses from 750 participants located in the U.